Mind the (understanding) gap
Even the best communicators face the possibility that their intended audience misunderstands their information.
It’s probably prudent if I dig into my own experience to illustrate this point.
I recall in an early job, in the days before widespread use of instant communication, being asked to fax some information to someone called “Mark”. I looked back in the file notes for Mark’s contact details, and duly sent a fax off to the only Mark I could find.
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