Nottingham Legal Breakfast Briefing
Penny for improvement
In this interactive presentation Mark will share some of his experiences and observations in taking Lean Management from the factory floor to the law firm.
Every day you face frustrations:
clients failing to send back paperwork; sending back paperwork incorrectly; many clients will call in for help or for an update
Your frustrations may be internal:
filling in expense forms; taking on new clients; ID checks; creating invoices; checking the work of others
All of these frustrations waste time and effort; for you and your clients – lean management helps you to identify, quantify and remove these frustrations. Imagine getting fewer calls from clients, paperwork back on time, correctly filled in…not having to check work, an invoice system that works. His observations start with one given to him by a managing partner “Of course we have processes; it’s just that everyone has their own version…”
Mark will bring with him a simple exercise, used in business schools across the world that demonstrates one of the 7 Types of Frustration he sees in every law firm. He’ll share his insights on how to get people to open up about the processes they really use. He’ll also bring with him examples of where Lean Management is making inroads into the legal world and where it is most relevant. Attendees will also receive a copy of the PDF Lean for Lawyers – a guide, written by Mark.
Speaker Profile
Mark Greenhouse is a Director of Levantar, working on the application of Lean Management in legal and design led manufacturing companies since 2006. His own Lean journey started back in 1988 when he started studying Manufacturing Engineering. He's applied Lean in many organisation types, finance, call centres, banking, FMCG etc. Mark is an adjunct lecturer at Leeds University Business School and has written extensively on Lean improvement in law firms.
Levantar is an established supplier of Lean Management consultancy and training with services provided to law firms, service companies and design led manufacturing firms from wind turbine manufacturers through to furniture and wedding dress designers
Date & Time
Date: Tuesday, 8th March 2022
Time: 10:00 - 11:30 am via Teams
Registration details
To register your interest, please email
dawn.smith@armstrongwatson.co.uk. Once registered, you will receive a confirmation email containing information about joining the meeting. We are allowing 90 minutes for this session.
