Case Study: Tynedale Hospice at Home
Photo: Mike Thornicroft, CEO and Charlotte Pearson, Head of Income Generation. (Photo taken prior to COVID-19 restrictions)
Background
Tynedale Hospice at Home was founded in 1993 and today provides three vital front line services; end of life nursing care, hospital transport and pre and post bereavement support to children, adults and their families in the communities of Tynedale, Ponteland and West Northumberland. Unlike many hospices, Tynedale Hospice at Home’s palliative nursing care is provided in the home where the patient and their families can be surrounded by familiar comforts and can be cared for in a place of their choosing.
Individuals and families who are facing or grieving the death of a loved one can access their family support service regardless of whether they have had experience of another of the Hospice services. Tynedale Hospice at Home has provided nursing care to over 100 patients and given bereavement support to over 132 adults and 77 children in the last year.
Why Armstrong Watson?
Mike Thornicroft CEO says; “The Hospice wanted a different approach to the professional service they require, they wanted a relationship that was built on trust, understanding and most importantly compassion, we didn’t want a relationship that was solely based on transaction as it goes against what we do as a community Hospice where quality end of life care is of the upmost priority. Changes in partner and manager relationships due to succession within Armstrong Watson in 2018 offered a new level of proactivity, responsiveness, collaboration and all round professional service, without sacrificing the quality and expertise we require.
These changes also gave the Hospice the opportunity to put our trust in new team members of the firm that also had a strong credentials and sector knowledge allowing them to continually offer a different approach, they challenge us and help us understand everything in plain terms from day to day compliance to more regulatory requirements. Armstrong Watson offer us a unique large firm capability with a true local firm feel and delivery.”
“The Armstrong Watson team have reinforced our confidence in our financial integrity. I have been very impressed by their continual responsiveness and proactive approach. Their depth of sector knowledge and expertise is second to none. Responding swiftly and expertly as we require. I found the audit and advisory services to be well structured and efficient and the team are always a pleasure to work with.”
Mike Thornicroft,
Chief Executive
